Transportation

Address:

Henry Dodge Office Building
199 County Road DF
Third Floor
Juneau, WI 53039

Phone: 920-386-3580 or 800-924-6407
Fax: 920-386-4015
Office Hours: Monday through Friday
8:00 a.m. to 4:30 p.m.
Email Contact:

The Dodge County Specialized Transportation System is a county-wide coordinated system that serves the elderly (age 65 and over), physically and mentally disabled residents of Dodge County, (including veterans and the general public).  Requests should be made by calling (920) 386-3832 or 1-800-924-6407 at least three (3) days in advance. Donations based on the miles traveled are accepted in lieu of a fee.

IMPORTANT NOTE: The Transportation Program is CANCELLED when weather conditions make traveling hazardous. Local radio and television stations announce such closings. Radio stations that announce weather closings are 1430 AM WBEV, 95.3 FM WXRO, 1170 AM WMRH, 1580 AM WTTN, 1540 AM WTKM and 105 FM WTKM. Television stations that announce closings are 4, 6 and 12. Please watch and listen to local TV and radio stations during inclement weather to see if transportation is closed. If you are not sure if rides for Dodge County Transportation are cancelled, please call Transportation.

RESOURCE MATERIALS

 Transportation Services Brochure
    Click above link for more information - (will open in new window).

 Transportation Program Brochure
    Click above link for more information - (will open in new window).

 Transportation Request Form
   Click above link for more information - (will open in new window).

 Rider's Rights Brochure 
Click above link for more information - (will open in new window).
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Title VI Complaint Procedure for Dodge County Transportation Program

The Department’s Title VI Complaint Procedure is made available in the following locations:

•  Agency website, as a Notice to Public at Human Services and Health Department Transportation
•  Hard copy in the Aging and Disability Resource Center and Transportation offices located
   at 199 County Road DF, Juneau, WI 53039
•  Hard copy by mail may be requested at 920-386-3580 or 800-924-6407
•  Copy may be requested by email at hsagingunit@co.dodge.wi.us 

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Dodge County Transportation Program may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.

The assigned Dodge County Complaint Officer investigates complaints received no more than 180 days after the alleged incident. The Dodge County Transportation Program will process complaints that are complete.

Once the complaint is received, the Dodge County Complaint Officer will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

The Dodge County Complaint Officer has 30 days to investigate the complaint. If more information is needed to resolve the case, the Dodge County Complaint Officer may contact the complainant.

The complainant has 30 business days from the date of the letter to send requested information to the Dodge County Complaint Officer.

If the Dodge County Complaint Officer is not contacted by the complainant or does not receive the additional information within 30 business days, the Dodge County Complaint Officer can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the Dodge County Complaint Officer reviews the complaint, she/he will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).
  A closure letter summarizes the allegations and states that there was not a Title VI violation and that
   the case will be closed.
•  A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident,
   and explains whether any disciplinary action, additional training of the staff member, or other action will
   occur.

If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

Click To view the form - Title VI Complaint Form (pdf)
For more information on the civil rights program, and the procedures to file a complaint, contact
920-386-3500, toll free at 800-924-6407, fax at 920-386-4015, TTY 920-386-3883
email
hsagingunit@co.dodge.wi.us
or visit the
Henry Dodge Office Building
199 County Road DF
Juneau, WI  53039

A complainant may file a complaint directly with the
Federal Transit Administration by filing a complaint with the:
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Avenue
SE Washington, DC 20590

If information is needed in another language, contact:
920-386-3500 or 800-924-6407
Si se necesita informacion en otro idioma de contacto:
920-386-3500 or 800-924-6407

 

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Last updated: 8/6/2014 2:18:29 PM