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Address: |
143
E. Center Street
Juneau, WI 53039 |
199 Home Road
Juneau, WI 53039 |
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Phone: |
920-386-3670 |
920-386-3500 |
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Fax: |
920-386-4011 |
920-386-3812 |
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Office Hours: |
Monday through Friday
8:00 a.m. to 4:30 p.m. |
Monday through Thursday:
7:00 a.m. to 4:30 p.m.
Friday:
7:00 a.m. to 5:30 p.m.
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Ken Kamps, Division Manager
The Fiscal and Support Services
Division provide financial and clerical functions for the
Human Services and Health Department. This Division
includes three units with staff located at the Home Road
office building, the Aging and Disability Resource Center in
the Administration Building and the Center Street office
building. There are thirteen staff at the Center Street
location, eight staff at the Home Road location and the
remainder at the Aging and Disability Resource Center. The
Division consists of twenty-four employees, including three
Supervisors, an Audit/Compliance Officer and a Division
Manager.
The conscientious, organized and
efficient performance of dedicated fiscal and support staff
is key to the Department’s ability to: (1) create and
maintain orderly files; (2) accurately record and process
billings; (3) answer, manage and route telephone calls to
appropriate personnel; (4) type and transcribe; (5) enhance
customer satisfaction with prompt, courteous and
professional interaction; (6) provide assistance with
administration of health clinics and many other services;
(7) secure financial funding; and (8) meet complex and
detailed reporting needs for the state as well as other
agencies.
The Center Street location
houses the following units from the Human Services and
Health Department: Public Health, Economic Support, Adult
Services, Intake, Child and Family, Development Disability
and Juvenile Services. The Home Road location houses Mental
Health, Alcohol and Other Drug Abuse and Community Support
Programs. The second floor of the Administration building is
where the Aging, Transportation and Senior Dining programs
are located.
Some of the state systems used
in daily operations:
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CARES – Economic Support
Database
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KIDS – Child Support
Database
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eWiSACWIS – Child Welfare
Database
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HSRS – Human Services
Reporting System
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SAMS – Aging and Nutrition
Database
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CCPC – Child Day Care
Database
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CSAW – Child Day Care
Payment System
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CARES
Worker Web – Food Stamps Pin
System
The Department began the process
of scanning and creating electronic images of client files
and data at the Home Road location and to a limited extent
in the Office Building. This project will continue in 2010
and beyond with the intent of eliminating the volumes of
paper files we maintain. This process should reduce the
filing and storage requirements and provide ready access to
client files for those staff authorized to access client
files. A significant number of clerical hours are required
on the front end to scan and index client files which should
be recouped in improved workflow, productivity and
efficiency.
Our division will seek to
continue to provide excellent customer service to our
internal and external customers and improve efficiencies in
our financial reporting and data collection processes.
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